Lender Improves Customer Experience While Reducing Costs by 75 Percent –

Introduction / Summary

Pacific Shores Financial, like most small businesses, thought that Voice Over IP PBX technology and equipment implementation would be price prohibitive. All that changed when the company explored (vPBX) Virtual Private Branch Exchange services, provided through 4C’s business cloud. By leveraging a hosted PBX technology, they were able to cut costs by 75 percent over AT&T’s business services, thereby providing the budget needed to cost justify an equipment purchase and significantly shortening their ROI.

Business Needs

Pacific Shores Financial was in the process of moving offices. After researching the costs associated with migrating their existing, antiquated analog phone system & purchasing a new business phone system, they reached out to 4C to evaluate their business cloud. Pacific Shores Financial believed that, due to cost, they would not be able to access enterprise applications like VoIP PBX systems. 4C offered a different approach. 4C was committed to reducing and eliminating on-premise equipment and infrastructure while providing Pacific Shores Financial access to a rich set of communication and collaboration tools. After a close assessment of vPBX technology, which only relies on IP endpoints to make and receive calls, Pacific Shores decided on the hosted PBX technology.

The new services were a huge success with Pacific Shores Financial. The time associated with implementation was minimal and services were deployed remotely without specially trained staff on sight. They were also able to experience their cost savings immediately. The implementation process, from inception to completion, took only a little over 2 weeks. When asked if Pacific Shores Financial would be open to sharing their success story, they responded with enthusiasm.

“Thank you 4C Communications, you guys did an amazing job. We had never had a VoIP system in the past and you made it a simple and transparent process. You laid everything out with regard to what we needed to do, and we were very pleased with your service and your response times. We look forward to continuing to work with you and we are looking forward to implementing the other tools that you offer”, says Sergio Maciel, Marketing Director, Pacific Shores Financial.

Solution

Pacific Shores Financial found its solution in a Cloud Service Technology, provided by 4C Communications, which provided advanced PBX functionality and cost savings for their company. Virtual Hosted IPPBX (vPBX) systems utilize their internet connection to deliver feature rich, reliable telephone service. The vPBX allows Pacific Shores Financial the ability to leverage cloud technologies to improve their interoffice and client communications, while reducing overall operational (OpEx) costs. The vPBX solution will not only save them money today,. but well into the future.

Benefits

With vPBX Technologies, Pacific Shores Financial leveraged the power of Cloud Communication Technologies, while improving their customer experience and reducing costs.

Adoption Is Fast and Inexpensive

4C Communications brought the solution online in a little over 2 weeks—including user training. “We were very pleased with their service and their response times”, says Sergio Maciel. “We are excited about exploring more of the services offered in the 4C business cloud.”

vPBX Technology was also a low-cost proposition for Pacific Shores Financial. “We did this for less than the cost of a new PBX and the solution will save us money every month,” says Maciel. “We’re using premier solutions and working with a professional company in 4C.”

Sidebar InformationPacific Shores Financial Customer Success Story

Customer:

Pacific Shores Financial

 

Web Site:

http://www.pacificshoresfin.com

Country or Region:

United States

Industry:

Financial

Customer Profile

Pacific Shores Financial Home Loans is an independent lender and part of American Capital Corporation, our larger parent company, headquartered in El Segundo, California. We are a direct lender, which gives us the ability to underwrite, approve and fund our own loans with our in house bank, ACBN. In 2010, ACBN was placed in the top 1% of all US mortgage bankers, in terms of stability, by a top independent national auditing firm. ACBN currently underwrites and funds for more than 10 major banks, and can broker to more than 25 additional lenders. This unique relationship allows us to originate many different types of loans that other lenders are not able to do. Furthermore, our staff of Home Loan Specialists are all professionally certified with the new 2011 Federal and State NMLS and DRE license requirements. With all of the mortgage options available today, you need a Home Mortgage company that can assist you in finding the right mortgage to fit your needs. Our team of Pacific Shores Financial Mortgage specialists is here to help you find the perfect financing for your home, at the best rates available!

NUMBER OF EMPLOYEES: 8

Solution

Hosted IPPBX (vPBX) Integration

INTRO QUOTE

“Thank you 4C Communications, you guys did an amazing job. We had never had a VoIP system in the past, and you made it a simple and transparent process. You laid everything out with regard to what we needed to do, and we were very pleased with your service and your response times. We look forward to continuing to work with you and we are looking forward to implementing the other tools that you offer,” says Sergio Maciel, Marketing Director, Pacific Shores Financial.

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